SBI-I method

The SBI-I method is a structured methodology for providing clear, objective, and improvement-oriented feedback. Its name refers to four elements that make it possible to describe a specific situation, analyze observed behavior, explain its impact, and agree on an action for improvement.

The acronym SBI stands for Situation, Behavior, and Impact, while the second "I" refers to Intent. The method focuses the conversation on facts and observable behaviors, avoiding personal judgments or interpretations that could hinder the reception of feedback.

Its four elements are:

• Situation: describes when and where the event subject to feedback occurred, providing the necessary context.

• Behavior: explains what the person did or said in a concrete and observable way, without resorting to judgments about their personality or intentions.

• Impact: highlights the consequences that behavior had on other people, the team, the work, or the results.

• Intent: explores what the person intended to achieve with their behavior and contrasts it with the impact it ultimately produced.

In Human Resources, the SBI-I method can be used in performance evaluations, development conversations, mentoring processes, one-on-one meetings, or situations where specific behaviors need to be addressed. Its structure helps make feedback more specific and facilitates a conversation based on facts rather than general perceptions.