HOP Movement

The HOP (Human & Organizational Performance) movement is a management approach that focuses on understanding how people interact with work systems, with the aim of improving organizational performance from a more human, realistic, and sustainable perspective.

Unlike traditional models that focus on human error as the main cause of failures, HOP is based on the idea that people are not the problem, but an essential part of the solution. This approach seeks to analyze the context in which errors occur in order to understand why people make certain decisions in their daily work.

The principles of the HOP Movement

The HOP approach is based on a series of key principles:

• Error is inevitable: it is part of human behavior.
• People act with purpose: their decisions make sense within the context in which they operate.
• Systems influence behavior: the work environment conditions actions.
• Learning is key to improvement: organizations must focus on learning from what happens, not just correcting it.
• The response to error defines culture: how failures are managed directly impacts trust and learning.

• It fosters a culture of open feedback and learning.
• It improves the work environment by reducing a punitive error culture.
• It promotes the development of conscious leadership.
• It encourages psychological safety within teams.
• It enables the design of processes better adapted to the reality of work.